Delivery & Returns Policy

Please see below our delivery charges and return policy which applies to online retail orders only. Wholesale orders will have freight charged at cost.

Delivery

All products ordered from aoteafinefoods.co.nz will be delivered by courier. A flat rate of $15 applies for delivery within New Zealand, excluding rural delivery and outer islands where an additional fee of $5.70 applies. For order queries please contact us.

Returns

Unfortunately, if you change your mind once the order is complete we do not offer exchanges or refunds for purchases made online. In the unlikely event that goods are sent incorrectly, we do offer an exchange or refund. For faulty goods, the fault will be assessed and then either replaced or refunded.